Privacy Policy

Keeping Your Information Safe

1. Introduction

Waan Restoration LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website WaanRestoration or interact with us through phone, email, forms, or social media.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

When you fill out a form, request an estimate, or contact us, we may collect:

  • Full Name
  • Email Address

  • Phone Number

  • Property Address

  • Project Details

  • Photos related to your project

  • Any additional information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

This data helps us improve our services and website performance.

3. How We Use Your Information

We use your information to:

  • Provide estimates and construction/restoration services
  • Respond to inquiries and customer support requests

  • Schedule consultations and site visits

  • Improve our website and services

  • Send service updates or appointment confirmations

  • Send marketing communications (only if you opt in)

  • Comply with legal requirements

4. SMS & Email Communications

If you provide your phone number or email address:

  • You may receive appointment reminders, service updates, or follow-ups.
  • You may receive promotional messages if you opt in.

You may opt out at any time:

  • SMS: Reply “STOP” to unsubscribe.
  • Email: Click the unsubscribe link in our emails.

Standard messaging and data rates may apply.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Trusted service providers (CRM platforms, email providers, scheduling tools)
  • Subcontractors working on your project (only necessary details)

  • Legal authorities when required by law

All third parties are required to maintain confidentiality.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic

  • Remember preferences

You may disable cookies in your browser settings, though some features may not function properly.

7. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations

  • Comply with legal and regulatory requirements

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites.

10. Your Rights

Depending on your location (New York, New Jersey, or other U.S. states), you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

 

Waan Restoration LLC

Website: waanrestoration.com

Email: info@waanrestoration.com

Phone: (929) 899-0546

Service Areas: New York & New Jersey